Camel and Combat Boots + Edited Pieces FAQ

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You guys blew us away with your support last week for the Edited Pieces launch, so much so that I’ve been heads down and am just popping in now to say a HUGE thank you. I was literally trembling on launch day before clicking the button to push the site live, not sure how the collection would be received, and it was completely beyond my hopes and expectations.

I could not have done this without our small team, including Nick who made the website and took almost all of our model and product photography (using a DIY setup inside our condo!). From your kind and supportive messages, I know you guys could feel what a labour of love this brand is for us.

We’re still working hard to ship all the orders from Wednesday, so for those waiting for an update, I greatly appreciate your patience and understanding. I also apologize that I haven’t been able to get to every message and question, so wanted to take a moment and answer the most frequently asked ones here!

Q: When will items be restocked?

If you’re interested in purchasing a piece that has sold out, please use the “Notify Me When Available” feature, found on each product page, to let us know which size you are interested in. This information is super helpful for us to plan restocks, and those on the list will be first to receive restock notices.

For our Nora Bracelet and Constance Necklace, we are expecting a restock in mid-December, and we will also have gift cards available.

For our reversible Horsebit Belt, we are expecting a restock late January and the notification will first go out to those on the restock notifications list.

For our reversible Duo Coat, as this one is fully handmade and produced in the smallest batches, our coat partner can only make a few dozen at a time. Each wave of restocks will be offered to those on the restock notifications list. So to be honest, this means that it will unfortunately not be available for purchase this winter for many who are interested. I pulled together a few other camel coats below (including several in petite sizing), for those in need of one soon!

Q: Do you offer international shipping?

We don’t currently have international shipping available, but our team is hard at work trying to make it happen! It has been a challenge finding a reliable carrier that doesn’t charge an arm and a leg. Shipping to Canada will hopefully be available before the end of this year.

Q: What if I need to make a return or exchange?

Per the policy on our website, if you’d like to make a return, please email info@editedpieces.com within 14 days of your order delivery date. Please note that each shipment of returned items will have $15 deducted from the refund amount to help go toward our return shipping costs and restocking fees. We would love to offer a more lenient policy down the road, but as a small business these costs are currently very high per transaction so we appreciate your understanding.

Q: What if I need to change or cancel my order?

We are unable to cancel orders or change an address or item quantity after an order is placed. However, if you really need to make revisions to an order, please email info@editedpieces.com as soon as possible rather than place a replacement order on your own.

To help ensure that your mailing address is correct before our next Droplet of styles, please create an account in advance on the Edited Pieces website, and fill out your preferred mailing address for a quick and smooth checkout process.

Q: When will the knit set be available?

Hopefully soon, so stay tuned! Edited Pieces email subscribers (you can subscribe at the very bottom right side of the homepage) will be the first to know in advance of + when new Droplets launch.

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20 Comments

  1. Charlotte wrote:

    I am so so proud of you Jean and many congratulations on the success of your Edited Pieces launch! I have been a silent follower for many years and absolutely adore your content. Excited to see what you come up with next, the belt and knit set are on my wish list. Impatiently waiting for shipping to the UK!

    Posted 11.21.21 Reply
    • Jean | Extra Petite wrote:

      Thank you for your kind words, Charlotte! I so appreciate your interest in supporting Edited Pieces and appreciate your patience while our team works on the logistics of shipping internationally xx

      Posted 11.23.21 Reply
  2. Sukanya Mukherjee wrote:

    Hi Jean, I am super excited for your restock! I don’t see the “Notify Me When Available” button on the website for the Nora bracelet or the belt. Should I be able to see it? Would love to be on the list for those two items, thank you!

    Posted 11.21.21 Reply
    • Jean | Extra Petite wrote:

      Thank you so much for your interest! When you go to the product page and select the size you’d like for the item you should see the “Notify Me When Available” button just below the button that says ‘Sold Out’. Please let me know if it’s still not showing up there for you!

      Posted 11.23.21 Reply
      • Sukanya wrote:

        Hi Jean! Thank you for getting back to me! I actually still don’t see it in Google Chrome, but I was able to see it when I switched my browser to internet explorer. Must just be a bug for me, but wanted to let you know!

        Posted 11.28.21 Reply
  3. Adeline wrote:

    Hi,

    I was wondering if you had any intention of selling shoes on Edited Pieces. I really look forward to pieces you sell in the future.

    Posted 11.16.21 Reply
    • Jean | Extra Petite wrote:

      Hi Adeline, yes! We will have a pair of sling backs and a boot starting in size 4. You can see a preview of them in some of our website photos!

      Posted 11.23.21 Reply
  4. Valeri Ann Pighini wrote:

    Very exciting Jean. Happy for you too.

    Posted 11.16.21 Reply
    • Jean | Extra Petite wrote:

      Thank you Val, I always appreciate your kind words and support!

      Posted 11.23.21 Reply
  5. Elle wrote:

    Nora arrived today. Gorgeous! I have never had a bracelet fit so well. Thank you, Jean! Will be watching for restock on necklace, belt, and coat!

    Posted 11.15.21 Reply
    • Jean | Extra Petite wrote:

      Hi Elle, I am thrilled to hear that. Thank you for taking the time to share your feedback and for your support!

      Posted 11.15.21 Reply
  6. Jane wrote:

    Hi Jean,

    Lovely collection. Are the belt and the coat made in USA or Europe? Please include that info on your website.

    Thanks.

    Posted 11.15.21 Reply
    • Jean | Extra Petite wrote:

      Hi Jane! The belt and coat are both made in my hometown in China and are listed as imported on our website. Btw, we did extensive research and there are no makers of double faced wool coats in the USA as they require specialized sewing skills that only select factories have.

      Posted 11.15.21 Reply
      • Anonymous wrote:

        Thanks Jean.

        Posted 11.17.21 Reply
  7. April Barnes wrote:

    Thank you so much Jean for your high standards and timeless style. Thank you also for answering those questions, I am thrilled that the launch went so well for you! I will be waiting and watching with baited breath! Thanks again….and thanks to Nick too, love the web design:)

    Posted 11.15.21 Reply
    • Jean | Extra Petite wrote:

      Thank you for this kindest note, April, and for your support! xx

      Posted 11.15.21 Reply
  8. Sian wrote:

    I’d really love to get my hands on the reversible belt! love the versatility and it’s classic design.

    waiting patiently for international shipping to this side of the world please (i.e. Malaysia) hopefully not too long. haha. may have to procure a friend’s help to send one to me!

    Posted 11.15.21 Reply
    • Jean | Extra Petite wrote:

      Thanks so much for your interest in supporting, Sian! Appreciate your patience with us as we figure out international shipping : )

      Posted 11.15.21 Reply
  9. MaryInMaryland wrote:

    Where can I view the knit set? A lovely collection; congratulations on the successful launch.

    Posted 11.14.21 Reply

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