Update – I would caution non-UK based customers against shopping at DP given the poor customer service. Unfortunately, after sending back my returns according to their instructions, it took over 35 emails from me over a span of 3 months to receive any sort of assistance regarding a refund from them. Their customer service is outsourced and only reply about once a week, often with one-sentence, automated messages stating that they cannot help. Since this post, I have also received numerous emails from readers sharing DP customer service horror stories covering a wide variety of issues. I apologize to anyone who may have ordered from DP based on this post of mine and experienced customer service issues.
After reading Sydney’s post about the UK retailer Dorothy Perkins, I was very intrigued by their petite offerings in size 0P-14P. I signed up for emails to get a 15% coupon code, then ordered a small assortment of items (blouse, blazer, dress, and pants) to try on for quality and fit.
Before I delve into details, some overarching notes: sizing and quality is similar to other UK fast-fashion retailers Asos and Topshop (but lower prices than the latter). The Petite 0’s I’ve tried from all three brands fit similar to H&M; sz 2, and feel smaller on me than American size 00Ps. Thus, I would suggest sizing up from your usual American clothing size. Shipping to the US and return shipping are not free (when I ordered, they were having a free ship over $75 promo). We are spoiled by ASOS’s policy – which I now realize is very generous and convenient for an international retailer.
Thoughts: I am a sucker for chain print and really liked the easy-to-wear cut of this blouse. The yellow and blush pink colors were soft and feminine. I was slightly surprised by how sheer it was but that can be addressed with a skin-colored bra (which I have on in the photos) or under tank. My favorite details were the double-placket buttons down the front and small collar, which adds a pop of print when layered. Fit was “casual” (but not oversized), and the length worked well even un-tucked.
Measurements: My 0P measured 16″ across throughout, 22″ front length, 23″ back length.
Verdict: I liked many things about this top and debated over keeping. However, with my slowly-but-surely-growing wardrobe, I couldn’t see myself getting enough wears in to justify the price I paid ($41.65). I just went back online and saw that the price was cut to $27 (and eligible for the 15% off newsletter coupon). I would have kept it for that price.
Thoughts: I’ve been looking for a new white, classic, single-button blazer. I couldn’t have asked for a better fit in the torso – this blazer was slim cut and contoured to my upper body, but not so tight that it was pulling across the back…
Even without a vent, the back view was flattering on me. The quality was good for the price with lightly textured linen fabric and was fully lined in 100% cotton. The sleeves were slightly wide (but that’s something I’ve gotten used to taking in), and were also ruched up with additional button detailing in the back. They would only be 3/4 length even if I let down the ruching, and I had my heart set on full-length sleeves.
Measurements: My 0P measured 13″ across shoulders when using just the seams, but 14″ with light shoulder pads included. 20″ length down back, 16″ sleeve length, 16″ across armpits, 13.25″ across waist when buttoned up, and 5.25″ across sleeves.
Verdict: I hemmed and hawed over keeping this jacket as it was the best white summer blazer candidate I found so far. I had tried on others and didn’t love either the roomy fit, quality, or price points. In the end I couldn’t look past the sleeves, thus returned.
This dress called out to me online, but when I saw the print in person it was drab and mediocre on me. The quality was good at 100% cotton and fit me very similar to how ASOS petite tulip dresses fit (except my chest wasn’t compressed here). The torso area worked well on me all-around, but the hips have a few inches of extra room due to the pleats and tulip silhouette. Even though this dress was a quick return decision for me, I am glad to now have some gauge on how their petite-sized dresses fit, for future reference.
Lastly…these pants which looked unspeakably bad on me. The waist and hips were slim, but
the legs were also narrow – I believe the snugness of the calf area contributed to the pants constantly bunching up on me with every step. I also didn’t like the slight sheen of cotton sateen. These were a definite return.
Pants in 0P measured 13″ across waist, 8″ rise, 16.5″ across hips, and 23″ inseam.
Clothing quality aside, some other notes from my first shopping experience with DP:
Processing & Shipping: I placed my order 6/25 evening. It shipped on 6/27 and I received it 6 business days later. Even though there was free tracking, it was very inconvenient to dig around for the tracking # link. Packaging was a large plastic mailer bag like ASOS, but all items arrived on hangers.
Customer Service: Literally one day after I placed my order using a 15% coupon code for signing up for emails, I received a new promo via email for 20% off. I immediately contacted customer service asking if they could make an adjustment. After writing a few more times (first got a generic automated response that didn’t resolve a thing, then some long delays before real human responses in strange English), no one ever resolved my inquiry.
Returns: Returns are accepted within 14 days of package receipt. You need to go online and obtain an RMA returns number to write on your order slip. Cost is out-of-pocket, and for me it was over $16 to return four items to the UK via untracked, uninsured airmail. I absolutely dread waiting in line at the post office on a Saturday, but I chalked that time and cost up to “experimentation.”
All in all, I’m pleased to know that the sizing of DP petites has potential. The quality in my opinion was fair for the price, but it may differ based on the fabric. I would order from this store again if I were really in love with the design of an item and fairly sure it would work out (to avoid the cost and hassle of returns), but I would not pay retail because they have a promo going on every other week.
On a last note – if you can wear regular sizing (2-18, which again I suspect run a little smaller than typical American sizes), the selection is much more extensive. Here are some dresses in reg sizing only that I was eying – would have ordered the ivory sheath if sizes weren’t sold out.